Terms & Conditions

01Reservations & Advance Booking

To guarantee vehicle availability and precise dispatch times, we advise clients to submit reservations in advance at no extra fee. Short-notice dispatch is available by telephone or via our online booking engine, subject to immediate fleet availability.

02Booking Representative Responsibilities

The individual or corporate representative establishing the reservation serves as the primary booking contact. The booking representative is responsible for confirming that all schedule details, pick-up coordinates, stops, and passenger counts accurately align with the party's itinerary. Furthermore, the booking contact must remain reachable throughout the dispatch period to coordinate any real-time adjustments.

03Itinerary Modifications & Adjustment Terms

Modifying an active reservation (such as date changes, time shifts, or vehicle tier adjustments) may be treated as a new booking. In such instances, the standard cancellation policy applies to the original reservation, and appropriate fare adjustments or re-booking fees may be assessed.

04No-Show Policy & Driver Location Protocol

If you cannot locate your assigned chauffeur at the designated pick-up spot, do not depart the location without contacting our 24/7 live dispatch office at (888) 631-5757. Our team will immediately connect you with your chauffeur. Departing the pick-up zone without notifying dispatch will result in a full "No-Show" charge equal to the total trip fare plus accrued waiting time.

05Transfer Ride No-Shows

For standard point-to-point transfers, a ride is deemed a no-show if the passenger does not appear within 30 minutes of the agreed pick-up time without prior cancellation notice. For commercial airport or train station pickups, the no-show window extends to 60 minutes after flight/train arrival (accounting for verified arrival delays). In all no-show occurrences, the full ride fare is non-refundable and due in full.

06Hourly Charter No-Shows

An hourly reservation is classified as a no-show if the passenger fails to appear without prior notification once the reserved hourly timeframe has elapsed. The complete charter fee for the booked duration will be charged to the client's account.

07Billing & Payment Authorization

A valid major credit or debit card is required to authorize all transit bookings. Full payment is collected at the time of reservation to secure and dispatch vehicles for your scheduled itinerary.

09Weather & Flight Delays

While Luxury Limo NYC actively monitors commercial flight status, extreme weather conditions, air traffic controller delays, or acts of God may require adjusted pick-up times. In severe situations, extended wait periods or emergency cancellations may occur beyond dispatch control.

10Vehicle Fleet Classes & Model Substitutions

Imagery on our website illustrates representative vehicle categories. While we make every effort to provide exact requested models, regional fleet adjustments or unexpected maintenance may require substituting an equivalent or upgraded vehicle tier at no additional cost. Available vehicle tiers include Executive Sedans, Luxury SUVs, Stretch Limousines, Mercedes Sprinters, Mini Coaches, and Motor Coaches.

11Travel Safety, Luggage & Special Provisions

Confirmations include designated luggage allowances. Excess or unannounced oversized luggage or uncontained animals may incur surcharges or service refusal if safety limits are exceeded. Requests for child safety seats (infant, toddler, or booster) must be specified during booking.

12Service Adjustments & Intermediate Stops

Point-to-point transfer quotes cover direct travel from starting origin to destination. Unscheduled intermediate stops or route detours requested during transit will incur additional stopover charges. Hourly bookings must originate and conclude within the specified municipal area.

13Passenger Conduct & Strict Non-Smoking Policy

Passengers must adhere to all traffic safety laws, including wearing seat belts at all times. Chauffeur instructions must be obeyed for safety. Opening vehicle doors while moving or extending body parts outside windows is strictly forbidden. Smoking or vaping is 100% prohibited inside all vehicles. Violators will be charged professional vehicle detailing fees plus compensation for vehicle downtime. Alcohol consumption is permitted only where legally authorized with prior consent.

14Vehicle Damage & Cleaning Fees

Clients assume full financial responsibility for any physical damage, excessive interior spillage, or illness-related messes caused by themselves or their guests. In addition to deep-cleaning and repair costs, the client agrees to reimburse Luxury Limo NYC for lost charter revenue while the vehicle is out of service.

15Secure Payment System & Pre-Authorizations

To guarantee funds, a credit card pre-authorization may be placed up to 72 hours prior to scheduled transit. Final charges are processed upon trip completion. All digital transactions utilize 256-bit SSL encryption. Submitting payment details consents to secure fraud-prevention logging.

16Billing Dispute Timelines

Corporate account billing inquiries must be submitted in writing within 10 days of invoice receipt. Individual profile charges are considered final unless contested in writing within 15 days of transaction date. Uncontested charges beyond these windows are non-refundable.

17Legal & Collection Expenses

In the event of non-payment or chargeback disputes, the customer agrees to reimburse Luxury Limo NYC for all legal fees, court costs, collection agency charges, and disbursements incurred to recover unpaid balances.

18Rate Adjustments & Tariff Updates

Luxury Limo NYC reserves the right to modify service rates, surcharges, or fee structures without prior notice. Confirmed reservations with settled deposits will be honored at the agreed rate.

19Itemized Statements & Receipts

Itemized invoices are automatically dispatched to active corporate accounts monthly. Individual retail receipts are transmitted electronically upon trip completion or on-demand.

20Point-to-Point Fare Calculation

Point-to-point transit is calculated on mileage and zone tariffs for direct transportation from Point A to Point B. If a vehicle is needed for waiting or multiple stops, an hourly charter must be reserved. High-volume corporate accounts may qualify for commercial volume discounts.

21Hourly Charter Calculation & Garage Time

Hourly charters require minimum duration commitments (typically 3-hour minimums outside Manhattan, with higher minimums during weekends or peak event seasons). For nationwide or out-of-town trips, billing hours calculate from garage departure to garage return.

22Complimentary Waiting Time & Flight Tracking

Complimentary grace periods are extended from the actual flight arrival time:

• Domestic Flights: 30 minutes complimentary wait time.
• International Flights: 60 minutes complimentary wait time.
• Non-Airport Pickups: 15 minutes complimentary grace period.

Once grace periods expire, waiting charges accrue in 1-minute increments. Private charter flights and train arrivals cannot be automatically tracked; clients must inform dispatch of any schedule adjustments.

23Child Safety Seats

While parents are welcome to bring their own safety seats, Luxury Limo NYC can supply age-appropriate child safety seats upon advance request for a minor service fee. Contact dispatch at (888) 631-5757 for options.

24Additional En-Route Stops

Brief courtesy stops (e.g. dropping a letter) are free. Extended stops, detour waypoints, or picking up extra passengers will incur standard stopover fees based on distance and duration.

25Bridge, Tunnel & Highway Tolls

Round-trip highway, bridge, and tunnel tolls incurred along the route are added to the final trip charge. Tolls are collected at actual authority rates without markups.

26Terminal Meet & Greet Service

Inside airport Meet & Greet service is available upon request. Your chauffeur meets you inside the terminal (baggage claim or customs exit) with a personalized greeting sign and assists with luggage to the vehicle.

27Baggage Limits & Liability Disclaimer

Luxury Limo NYC disclaims liability for personal belongings or luggage damage. Passengers must select appropriate vehicle sizes to safely accommodate all baggage. Chauffeurs reserve the right to decline unsafe or overloaded cargo.

28Parking & Airport Regulations

Airport parking fees and port authority regulatory fees are billed at actual cost.

29Seasonal & Severe Weather Surcharges

Surcharges may apply during major national holidays, major sporting events, or extreme blizzard/storm conditions.

30Vehicle Contingencies & Refund Guarantees

In the rare event of mechanical failure or service interruption, Luxury Limo NYC will immediately dispatch a comparable replacement vehicle. If a replacement cannot be provided promptly, a full refund for the affected segment will be processed.

31Right to Service Termination

Chauffeurs reserve the right to terminate service immediately without refund if passenger behavior becomes abusive, violent, disorderly, or illegal.

33Governing Law & Legal Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New York. Any legal disputes or proceedings arising from these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in New York County, New York.